What are your return and exchange policies?
Please choose carefully as Kelly Louise Designs does not offer refunds or exchanges for change of mind once the item has been shipped.
I have been very careful to ensure that all descriptions are clear and accurate, photo’s taken show the colours as close to the originals as possible. As every computer screen shows colours differently depending on your settings I cannot guarantee that the colours will be an exact match to what you see on screen. If you are concerned about a colour match please contact me prior to purchase.
What if the item is faulty on arrival?
If your item is faulty on arrival please contact me within 48 hours explaining the issue. Please do not return the item until I have responded with a return address. Refunds will not be issued until the item has been received and assessed.
Kelly Louise Designs takes great care to safely pack items and is not liable for any damage that may occur in transit. If damage during transit does occur, please contact me within 48 hours and I will advise on what can be done to repair the item.
Are your headwear pieces waterproof?
No!! Please do not wear your millinery in the rain or let it come into contact with water or excess moisture. As all pieces are hand-blocked using a combination of water based stiffeners and steam, excess moisture and water may cause irreparable damage to your piece.
If it looks like there could be a chance of rain, accessorise with an umbrella!
Are the dyes in the fabrics colourfast?
I cannot guarantee the colour-fastness of the dyes used to colour the sinamay, feathers and other materials as they come from various suppliers. If your item comes into contact with excess moisture or water, colour transfer may occur onto to lighter fabrics and hair colours.